Return & Refund Policy

Last Updated: October 15, 2026

At KavloStore, we want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must include its original packaging, accessories, and components.

• You must provide your order number or proof of purchase.

• You must contact our customer support team before sending the item back.

Regularly discounted and promotional items are eligible for returns under this policy.

2. How to Request a Return

To start a return, please email us at retechvnsp@gmail.com with:

• Your full name and order number.

• The item you would like to return.

• The reason for your return.

• Photos or videos if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions, including the appropriate return shipping address.

Please do not send products back to the shipping address on your package or our business address without prior authorization.

Unauthorized returns may result in delays or difficulties processing your refund.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include clear photos or videos showing the issue, along with your order number.

If we confirm the issue, we will offer an appropriate solution, which may include:

• A replacement product at no additional cost.

• A refund to your original payment method.

• Another mutually agreed resolution.

KavloStore will cover the reasonable return shipping costs for confirmed defective, damaged, or incorrect items when a return is required.

4. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect purchase decision, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly shipped products, KavloStore will cover the authorized return shipping costs.

We will explain the return procedure and any applicable costs before you ship your item.

We do not charge a restocking fee for eligible returns.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to make the funds available.

If more than 15 business days have passed since your refund was approved, please contact us at retechvnsp@gmail.com.

Original shipping charges are generally non-refundable for change-of-mind returns, unless required by applicable law. If your order qualified for free shipping, we will not retroactively charge the original outbound shipping fee.

6. Exchanges

If you would like to exchange an eligible product, please contact our support team within 30 days of delivery.

Exchanges are subject to product availability.

Depending on the circumstances, we may arrange a replacement or ask you to complete a return and place a new order.

7. Non-Returnable Items

The following items generally cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Gift cards.

• Personalized or custom-made products.

• Items damaged through misuse, improper installation, or unauthorized modification.

• Items that are significantly used or missing essential components, except where required by law.

Standard sale and promotional items are not automatically considered final sale.

Any product specifically designated as final sale will be clearly identified before purchase, subject to applicable consumer protection laws.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at retechvnsp@gmail.com.

We will do our best to accommodate your request before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. You may still request an eligible return after delivery.

9. International Orders

Return shipping arrangements and costs may vary depending on your delivery location and the product's designated return facility.

Our support team will provide the correct return instructions after reviewing your request.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

10. Contact Us

If you have any questions about returns, exchanges, refunds, or your order, please contact:

KavloStore Customer Support

Email: retechvnsp@gmail.com

Website: https://kavlostore.com

We appreciate your trust in KavloStore and are committed to helping you have a positive shopping experience.